Terms & Conditions

Minimum Order Quantity
1 pc

Prices
Per indicated on the product page. A shipping fee is required and the amount is indicated at checkout.

Product Accuracy
Due to lighting effects and monitor settings/calibration, there may be a variance in the colour of the website photos and actual products.

Return
All the products sold are non-returnable.

Exchange
Goods can only be exchanged if they are defective, damaged during shipping or wrongly sent. Please notify us not more than three days upon receipt of your goods. We can only accept exchange only when the items are unused with original tag intact.

Order Cancellation
We are unable to cancel your order once payment is made online.

Lead-Time
Products From Fruitee Collection: We require a minimum of 2-3 working days to fulfill orders.
Products From Fruitee Handmade Collection With Personalized Name: Handmade items require 5 working days to fulfill (shorter lead time may be possible depending on current order fulfillment at the time of order)
Urgent Order: Urgent orders are subject to approval. An express fee may be charged. Please email or call us to check. 

Prices
All prices quoted are in Singapore Dollars. Our prices may be adjusted due to changes in product costs or freight costs. For orders that have been quoted or placed before the price adjustment, prices will remain as quoted. All quotations are valid for 7 days from the date of issue.

Product Substitution
Fabrics used on applique and colored embroidery thread are subjected to market availability. In the event when we ran out of a certain fabric or colored embroidery thread, we reserve the right to substitute items with something that is close to the original design presented on the website. Customers will be informed if fabric or thread color are replaced.

Safety Disclaimer
We try to ensure that the goods sold by Fruitee Haven are safe for our customers. We will not be held responsible should our products cause any direct or incidental harm or damage resulting from the use of these products. Parents are advised to supervise their kids in the use and play of the products, especially if the kids are under 3 years of age.